Returns & Exchanges
At Revibe South Africa, we stand by the quality of our refurbished electronics with a hassle-free 7-day return window and a comprehensive 12-month limited warranty on all devices. If you are not completely satisfied with your purchase, we are committed to making it right through a swift exchange or refund process.
Initiate Your Request
Contact our support team via email or our online portal within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Device
Ensure the device is factory reset, removed from all personal accounts (like iCloud or Google), and securely packed in its original packaging with all included accessories.
Courier Collection
Once your request is approved, we will schedule a complimentary courier pickup from your address at a time that is convenient for you.
Inspection and Resolution
After our technicians verify the device's condition at our service center, we will process your full refund or ship out your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing